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Privacy Policy

How we use and protect your data

Last updated: 12 August 2026

1. Who we are

HomeClaim UK is the data controller for the personal information you provide when you use this website to enquire about a housing disrepair compensation claim.

Contact us:
Email: info@homeclaimuk.co.uk
Website: https://homeclaimuk.co.uk

2. What personal data we collect

When you submit an enquiry through our eligibility form, we collect the following information:

  • Your full name
  • Email address
  • Contact telephone number
  • The council or housing association you rent from
  • Details about the disrepair in your home
  • Photographs of the damage or conditions (optional — uploaded only with your consent)

3. How we collect your data

We collect personal data directly from you when you complete and submit the eligibility form on this website. We do not obtain personal data from third-party sources or data brokers.

4. Lawful basis for processing

Under UK data protection law, we process your personal data on the following legal basis:

Consent and legitimate interests — you provide your information voluntarily so we can assess your potential claim and, where appropriate, introduce you to a regulated claims management firm or solicitor. Processing is necessary to respond to your enquiry and to provide the claims introduction service you have requested.

5. How we use your personal data

We use your information to:

  • Assess whether you may qualify for a housing disrepair claim
  • Contact you about your enquiry and next steps
  • Introduce you to a regulated claims management firm or solicitor from our panel
  • Keep a record of your enquiry and any instructions you give us
  • Comply with legal and regulatory obligations
  • Prevent fraud and abuse

6. Who we share your data with

We may share your personal data with a panel of authorised claims management companies (CMCs) regulated by the Financial Conduct Authority (FCA) and/or SRA-regulated solicitors, so they can evaluate and pursue your claim.

We only share the information needed to assess and progress your claim. Any firm we introduce you to is responsible for processing your data in accordance with its own privacy policy and UK data protection law.

We do not sell your personal data to any third party. We may disclose your data if required to do so by law, for example to a regulator or court.

7. How long we keep your data

We keep your personal data for 3 months from the date you submit your enquiry. If you progress to a claim with one of our panel firms, that firm will be responsible for retaining your data in line with its own retention and legal obligations.

8. Your data protection rights

You have the following rights under UK data protection law:

  • Right of access — request a copy of the personal data we hold about you.
  • Right to rectification — ask us to correct inaccurate or incomplete information.
  • Right to erasure — ask us to delete your personal data in certain circumstances.
  • Right to restrict processing — ask us to limit how we use your data.
  • Right to object — object to certain types of processing, such as direct marketing.
  • Right to data portability — receive your data in a structured, commonly used format.
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@homeclaimuk.co.uk. We will respond within one month of receiving your request.

9. Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. This includes secure hosting, encrypted data transmission, and access controls.

While we do our best to protect your information, no internet-based service can be completely secure. Please contact us immediately if you suspect a security issue.

10. Cookies

We do not use analytics, advertising or marketing cookies. We may use strictly necessary cookies required for the website to function, such as maintaining the security of the site or remembering your form progress. These cookies do not track you across the web and do not require consent.

11. International data transfers

We do not transfer your personal data outside of the United Kingdom or European Economic Area. Our data processors and hosting providers operate within the UK/EEA.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. Please check back regularly.

14. Contact us

If you have any questions about this privacy policy or how we use your personal data, please contact us:

Email: info@homeclaimuk.co.uk
Website: https://homeclaimuk.co.uk