Living with mould, cracks or infestations? Claim what you're owed.
If your council or housing association has failed to fix serious disrepair in your home, you could be entitled to compensation and the repairs done — at no cost to you.
"It took us three years of reporting the mould. We got the repairs done and £8,200 in compensation."
— Sarah, Manchester (Housing Association tenant)
Do you qualify for a housing disrepair claim?
We help tenants across England, Scotland, Wales and Northern Ireland hold their landlords accountable when serious disrepair is ignored.
Start free check- You rent from a UK council or housing association
- You've reported disrepair to your landlord (or want help doing so)
- The estimated cost of repairs is at least £1,000
- The issue has affected your health, belongings or ability to live in the property
The disrepair issues that landlords must fix
If any of these have been ignored, delayed or badly repaired, your landlord may owe you compensation.
Damp & Mould
Black mould, condensation damage, water-stained walls or ceilings — including health impacts like asthma and chest infections.
Structural Cracks
Cracks in walls, ceilings or foundations, sagging floors, unsafe staircases, or window and door frames pulling away.
Infestations
Rats, mice, cockroaches, bedbugs or other pests caused by poor structural condition or unresolved repairs.
Three simple steps to make your landlord act
- 01
Free 60-second check
Tell us about your home, landlord and the damage. No obligation.
- 02
Case review within 24hrs
A regulated UK housing solicitor reviews your claim and calls you back.
- 03
Repairs + compensation
We push your landlord to fix the property and secure compensation — you pay nothing unless you win.
Everything tenants ask us
Still unsure? Start the free check — a solicitor will call you back within 24 hours.
Who can make a housing disrepair claim in the UK?
Any tenant of a UK local council or housing association whose landlord has failed to fix serious disrepair after being informed. Private tenants are not covered by this service.
How much compensation could I get?
Most successful claims range from £1,500 to £15,000 depending on the severity of the disrepair, how long it lasted, health impacts, and any belongings damaged.
Does it really cost nothing?
Yes. Our partner solicitors work on a No Win, No Fee basis. If your claim isn't successful, you pay nothing.
Do I need to have reported the damage already?
It helps, but it's not always required. If you haven't reported it in writing yet, we'll advise you on the best next step during your free case review.
Will making a claim get me evicted?
No. It is illegal for a landlord to evict you for making a legitimate disrepair claim. This is called 'retaliatory eviction' and is protected against by UK law.
How long does a claim take?
Most claims settle within 6 to 12 months, though urgent repairs can often be secured much faster once solicitors are involved.